Frequently Asked Questions
Everything you need to know about shopping with Footpatrol UK.
What are your UK delivery options and timeframes?
We offer Standard Delivery which typically takes 3-5 working days, and Next Day Delivery for orders placed before 8pm. All shipments are tracked via our courier partners.
How do I return an item for a refund?
You can return your unworn items within 28 days of receipt. Returns can be processed through our online portal or by visiting any Footpatrol store with your proof of purchase.
Are your sneaker releases limited to one pair per customer?
To ensure fairness during high-heat launches, most limited-edition releases are restricted to one pair per customer. Please check specific product pages for drop-specific terms.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and buy-now-pay-later options including Klarna and Clearpay.
Do you ship internationally from the UK store?
Yes, we ship to over 200 countries worldwide. International shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How can I track my order?
Once your order has dispatched, you will receive an email containing a tracking link. You can also track your parcel directly through the 'Order History' section of your account.