Returns & Exchanges
At Footpatrol, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return your items within 28 days of receipt for a refund or exchange, provided they are in their original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring the shoebox is protected and not used as the outer shipping container.
Choose a Carrier
Select your preferred return method from our list of approved couriers and print your digital shipping label or generate a QR code.
Drop Off and Track
Take your parcel to the nearest drop-off point and keep your proof of postage until your refund has been processed by our warehouse team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing